Service Policies
Clear terms for cleaning fees, damage documentation, and payment authorization.
Excessive Cleaning Fee
Normal use is expected and accounted for. Extraordinary cleaning is not. If a passenger leaves the vehicle requiring extraordinary cleaning due to spills, bodily fluids, smoking, excessive dirt, pet hair (unless approved in advance), glitter, confetti, food stains, or other damage beyond normal use, the customer authorizes Sampson's Royal Elite Transportation to charge an Excessive Cleaning Fee of up to $250. This fee is separate from the actual cost of any repairs or detailing, which may also be charged when necessary.
Payment Authorization
This authorization applies at the time of booking. By confirming a reservation, the customer agrees to the following: "By confirming this reservation, I authorize Sampson's Royal Elite Transportation to charge my payment method for any damages, excessive cleaning, or repair costs resulting from the actions of any passenger during this reservation. Documentation, including photographs and receipts, will be provided upon request." This authorization covers charges tied to the actions of any passenger during the reservation.
Damage Documentation
If a cleaning charge becomes necessary:
- Take photos immediately after the trip if a cleaning charge becomes necessary.
- Obtain an invoice from your detailer or cleaning service, or document your internal cleaning costs.
- Send the customer an itemized invoice along with the photos.
- Charge the card on file if your booking agreement authorizes the charge.
FAQ
What counts as excessive cleaning?
Spills, bodily fluids, smoking, excessive dirt, pet hair (unless approved in advance), glitter, confetti, food stains, or other damage beyond normal use.
How much is the Excessive Cleaning Fee?
Up to $250, plus the actual cost of repairs or detailing when necessary.
Can I bring a pet?
Pets require advance approval. Without approval, pet hair may qualify for the Excessive Cleaning Fee.
Will I receive proof before being charged?
Yes. We provide an itemized invoice and photos. Documentation, including receipts, is available on request.
How is my card charged?
We charge the card on file when your booking agreement authorizes it, following our documentation process.