Sampson's Royal Elite Transportation
Born to Serve. Driven by Excellence.
At Sampson's Royal Elite Transportation, we are committed to providing a first-class transportation experience. The following policies help ensure a safe, enjoyable, and professional experience for every client.
Reservations & Payments
To secure your reservation, payment is required as follows:
- Reservations may require a deposit or full payment at the time of booking, depending on the service requested.
- All remaining balances are due prior to the scheduled pickup unless other arrangements have been approved in writing.
- We accept all major credit cards and other approved electronic payment methods.
- A valid payment method must remain on file until all services have been completed.
Cancellation Policy
We understand that plans may change.
- Cancellations made at least 48 hours before the scheduled pickup will receive a full refund of any payment made, less any non-refundable booking fees if applicable.
- Cancellations made within 24 to 48 hours may be subject to a cancellation fee.
- Cancellations made less than 24 hours before pickup may result in forfeiture of the reservation payment.
- No-shows are considered completed reservations and are non-refundable.
Additional Stops & Waiting Time
Your quoted rate includes the itinerary agreed upon at the time of booking.
Additional charges may apply for:
- Additional stops
- Changes in destination
- Extended waiting time beyond the complimentary grace period
- Changes requested after the reservation has begun
Any additional charges will be discussed with the client whenever possible.
Airport Transportation
For airport pickups:
- Complimentary flight monitoring is included.
- Pickup times will be adjusted for verified airline delays.
- Drivers will monitor flight status whenever possible.
- Excessive delays not related to airline operations may result in additional waiting charges.
Vehicle Care Policy
We take pride in maintaining our luxury vehicles to the highest standards. Clients are expected to treat every vehicle with care and respect.
The following are prohibited:
- Smoking or vaping
- Illegal drugs or controlled substances
- Open alcoholic beverages where prohibited by law
- Dangerous or disruptive behavior
- Intentional damage to the vehicle
The chauffeur reserves the right to terminate service if passenger conduct creates an unsafe environment.
Cleaning & Excessive Cleaning Policy
Normal vehicle cleaning is included as part of our luxury service. However, if a vehicle requires extraordinary cleaning due to actions occurring during your reservation, additional charges may apply.
Examples include:
- Vomit or bodily fluids
- Excessive food or beverage spills
- Smoke or tobacco odors
- Pet hair (unless approved service animals)
- Glitter, confetti, excessive mud, sand, or debris
- Excessive interior staining
Cleaning fees may range up to $250, depending on the severity and actual cost of professional detailing or repairs.
By booking with Sampson's Royal Elite Transportation, you authorize reasonable cleaning charges when supported by documentation.
Damage Policy
Clients are financially responsible for damage caused during their reservation.
Examples include:
- Torn upholstery
- Broken windows
- Damaged interior trim
- Broken electronics or charging equipment
- Exterior damage caused by passengers
- Missing accessories or equipment
Repair or replacement costs will be charged to the payment method on file.
Documentation, including photographs and repair estimates, may be provided upon request.
Child Safety
Georgia child restraint laws must be followed.
Clients requiring child safety seats are encouraged to provide their own unless arrangements have been made in advance.
Passenger Conduct
Our chauffeurs are committed to professionalism and courtesy.
We ask that passengers:
- Treat our chauffeurs respectfully.
- Follow all safety instructions.
- Wear seat belts when required.
- Refrain from abusive or threatening behavior.
Sampson's Royal Elite Transportation reserves the right to terminate service without refund when passenger conduct compromises safety.
Lost & Found
Items left in our vehicles will be held for a reasonable period.
We will make every effort to contact the owner.
Shipping or delivery of recovered items may be arranged at the client's expense.
Sampson's Royal Elite Transportation is not responsible for personal items left behind.
Weather & Unforeseen Circumstances
While every effort is made to operate on schedule, delays are caused by:
- Severe weather
- Traffic accidents
- Road closures
- Government actions
- Mechanical emergencies
- Other events beyond our control may affect arrival times.
Safety will always remain our highest priority.
Right to Refuse Service
Sampson's Royal Elite Transportation reserves the right to refuse or discontinue service when necessary to protect the safety of our passengers, chauffeurs, vehicles, or the public.
Privacy Policy
Your personal information is used solely to provide transportation services and improve your customer experience. We do not sell or share customer information except as required by law or as necessary to process reservations and payments.
Contact Us
Sampson's Royal Elite Transportation
Born to Serve. Driven by Excellence.
(678) 338-8869
www.SampsonsRoyalElite.com
At Sampson's Royal Elite Transportation, every reservation is more than a ride-it is a commitment to excellence. We strive to deliver punctual, professional, and personalized chauffeur service that exceeds expectations. If we ever fall short of our standards, we welcome your feedback and will work diligently to make it right. Your satisfaction is at the heart of everything we do because every client deserves to be treated like royalty.
Luxury Service Guarantee
At Sampson's Royal Elite Transportation, we believe luxury is more than the vehicle you ride in-it's the experience you receive from the moment you contact us until you safely arrive at your destination. Our commitment is to provide every client with exceptional service rooted in professionalism, integrity, reliability, and attention to detail. Whether you're traveling to the airport, attending a corporate event, celebrating a special occasion, or honoring a loved one, we strive to exceed your expectations with every reservation.
We proudly stand behind our promise to deliver:
- Professional, courteous, and highly trained chauffeurs
- Clean, meticulously maintained luxury vehicles
- Safe, dependable, and punctual transportation
- Personalized service tailored to your individual needs
- Clear communication before, during, and after your trip
- A travel experience worthy of your trust and confidence
Should we ever fall short of the high standards we have set for ourselves, we encourage you to let us know. Your feedback is invaluable and allows us to continuously improve the experience we provide.
At Sampson's Royal Elite Transportation, every client is more than a passenger, you are our honored guest. We are committed to earning your trust, your confidence, and your continued business through excellence in every mile we travel together.
Our Promise
"Every reservation is handled with professionalism. Every journey is delivered with excellence. Every client is treated like royalty."
Thank you for choosing Sampson's Royal Elite Transportation.
Born to Serve. Driven by Excellence.
Ride Like Royalty. Every Ride. Every Time